Our Services

Guarantee After the Sale

We earn our customers' business everyday. If at any time you are dissatisfied with our services, we will immediately and at no cost, provide you with a complete, documented knowledge transfer and a smooth transition to another provider of your choice. No lost time, no downtime, no risk.

 


Contact Us

435 Lawrence Bell Drive.
Suite 7
Williamsville, NY 14221
716.601.3524

Email Us

Managed Desktop
  Monitoring Only Co-Managed Outsourced
  silver plan gold platinum plan
 Managed Services for Desktops
Desktop / Laptop (Unit per Month) $5/mo $29/mo $49/mo
Greater than 20 Work Stations $5/mo $26/mo $42/mo
 Remote Monitoring & Maintenance
On-Line Incident Management included included included
Monitoring (Business Day) - CPU, Disk, App Changes, Patch Levels included included included
Monthly System Patching - Microsoft Only hourly included included
Monthly Spyware / Bot Removal hourly included included
Virus Management and Remediation hourly included included
Application Updates as Required hourly hourly included
Mobile PDA Support (Config Only) hourly hourly included
Desktop Software Installation hourly included included
Printer Installation hourly included included
Install/Move/Add/Change (User Accounts and Systems) hourly hourly included
New Desktop / Laptop Installation hourly hourly included
On-Line Backups with 20 GB per Workstation optional optional included
Annual Cleaning hourly hourly included
 Asset Management
Asset DB - included included
Service Warranty Management - included included
Automatic Software Renewals (Antivirus, Microsoft, Citrix, etc.) included included included
Software License Asset Management included included included
 Reporting
On-Demand Incident Reporting - included included
Quarterly Dashboard included included included
Quarterly Recommendations included included included
Quarterly Management Review hourly included included
Customer Monitoring Console Available optional optional optional
 Call Response by Package
Unlimited Remote Control Support hourly included included
Unlimited Phone Support hourly included included
Business Hours - Remote or On-Site in best effort - - -
Business Hours - Remote for business hours, Next day On-Site included - -
7x24 (M-F) Remote or On-Site in 4 Hours - included -
7x24x365 Remote or On-Site in 4 hours - On-Site Labor Included - - included
 Labor Rates
Labor included for On-Site Responses - - included
Labor $75 $65 $0
Out of Scope - Labor $75 $65 $0
Emergency After Hours Labor (3 Hour Minimum) $75 $65 $0
 Scheduled On-Site Desktop Support
On-Site Desktop Support (4 Hour Blocks) $250 $250 $250

*All systems must be under warranty or extended warranty
*Setup Fee applies to all Premium Plans @ 50% of STD monthly fee.
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