| |
Basic Monitoring |
Shared Management |
Complete Care |
| |
 |
 |
 |
| Managed Services for Servers |
| Servers (1-3 Units per Month) |
$69/mo |
$399/mo |
$599/mo |
| Additional Servers (Beyond 3) |
$59/mo |
$359/mo |
$509/mo |
| Remote Monitoring & Maintenance |
| Monitoring 7x24x365 |
 |
|
|
| Event, Disk & Performance Log Monitoring |
|
|
|
| Monthly Patching - Microsoft and Core Utilities |
hourly |
|
|
| Windows Service Monitoring (aka System Services) |
option |
|
|
| Exchange, SQL & IIS Server Monitoring |
option |
|
|
| Citrix Monitoring (Servers and Network Performance) |
option |
|
|
| Blackberry Server Monitoring |
option |
|
|
| Quarterly Cleaning |
- |
hourly |
|
| Backup includes up to 20 GB / Server (.50 for each GB over) |
option |
|
- |
| Backup includes up to 50 GB / Server (.50 for each GB over) |
option |
option |
|
| Data Restoration Testing |
option |
option |
|
| Security Management |
| User Add, Edit & Delete |
- |
|
|
| Password Resets |
- |
|
|
| File & Printer Permission Administration |
- |
|
|
| Asset Management |
| Asset DB |
- |
|
|
| Service Warranty Management |
- |
|
|
| Automatic Software Renewals (Antivirus, Microsoft, Citrix, etc.) |
|
|
|
| Software License Asset Management |
|
|
|
| Reporting |
| Daily Event Reporting |
|
|
|
| Quarterly Dashboard |
|
|
|
| System Capacity Forecasting (30, 60 & 90 Days Out) |
hourly |
|
|
| Quarterly Management Review |
hourly |
|
|
| Customer Monitoring Console Available |
option |
option |
option |
| Call Response By Package |
| Unlimited Remote Control Support |
hourly |
|
|
| Unlimited Phone Support |
hourly |
|
|
| Business Hours - Remote or On-Site in best effort |
- |
- |
- |
| Business Hours - Remote for Business Hours, Next Day On-Site |
|
- |
- |
| 5x24 (M-F) - Remote or On-Site in 4 Hours |
- |
|
- |
| 7x24x365 - Remote or On-Site in 4 Hours - On-Site labor included |
- |
- |
|
| Annual Technology Life Cycle Review and Budget Planning |
option |
|
|
| Annual DR Plan Review |
option |
|
|
| Software Vendor Liaison & Management |
hourly |
|
|
| Compliance and Systems Audit Service (Windows System Security) |
option |
option |
|
| Client to Vendor Advocate |
hourly |
hourly |
|
| Labor Rates |
| Labor |
$105 |
|
|
| Project Out of Scope - Labor |
$105 |
$95 |
$85 |
| Emergency After Hours Labor (2 hr. Minimum) |
$105 |
$95 |
|
