Is your IT company not picking up the phone? And when they do, are you not getting the answers you’re looking for?
Many companies start out by handling various aspects of their operations in-house, including accounting, marketing, human resources, and information technology. However, once you’ve grown to a certain size, you’ll likely start entertaining the idea of outsourcing your computer services.
Maybe you’ve already gotten to that point – is it all that you had hoped it would be? Maybe not. But if you’re unsure…
There’s nothing more frustrating than trying to get in touch with the person handling your IT, and not being able to. Whether they leave the phone ringing or refuse to respond to emails and tickets, it’s simply unacceptable that those in charge of your technology can’t be reached for support.
Whether it’s a slow server that won’t let you access shared company files or a buggy email client that leaves you unsure whether your messages are actually being sent, when your computers aren’t working, you’re not working.
Poorly maintained computers will often need quick fixes, handled by local repair shops for one-time fees. The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to go back to that same shop and pay for it to get fixed again.
If you can’t work as quickly or as effectively as you should be, it’s only a matter of time before that affects your customers’ experience. And there’s nothing worse than having to face an angry customer and tell them that it’s because your computers aren’t working right.
There’s no decision more crucial than who you’re going to work with to get the best computer services. No matter what industry you’re in, you rely on technology in some way to power your operations.
That’s why it’s essential that you find the right computer services company. The right technology support minimizes downtime, increases productivity, and ensures that you can always function at your absolute best.
Unfortunately, this is easier said than done. Finding the right computer services company means sifting through all the providers that currently offer it. To find the best option for you, you first need to know what to look for.
In modern business, regardless of your industry, you need the best IT services to thrive. From productivity to security, to communication, to innovative new ways to get work done – information technology is at the heart of it all.
Here are the facts – properly chosen technology combined with true expertise can achieve real results for your company. Properly supported computer services will help you streamline operations, increase communication, encourage collaboration, and boost efficiency, resulting in new levels of productivity.
All that depends on finding the right support…
This should be relatively easy for them to answer – either they offer a guaranteed response time as detailed in a contract, or they should at least be able to provide some form of data to show how quickly they handle real-life examples of support calls. Bonus if they have testimonials or case studies that show how they respond to their client’s needs, and what the results were.
As a follow up to the previous question, you should find out how they receive, track, and follow-through on support requests. Do they have an online ticket system? A support email address? A 24/7 Help Desk, via chat or phone? Get specific so that you can actually envision what you would go through to file a support request.
When determining the quality of service, the big question is whether they are “break/fix” or “managed”?Break/Fix service is the traditional style of outsourced IT services, which works by fixing your computers once they’re broken. In a nutshell, when something goes wrong — data loss, hardware failure, virus, etc. — you then get in touch with your Break/Fix support company and have them fix it. The break-fix strategy no longer works for businesses today.
Managed Services is the modern model for IT support, offering a range of vital solutions to your business all for one monthly rate. With fully managed support, you know that you are supported and protected 24/7. From active monitoring and patch management to responsive on-site and Help Desk support services, fully managed support takes care of everything you need.
Put simply? You know you’ve found the right IT company when you’re confident that you can stop worrying about your technology altogether – when you call, they pick up the phone. When they fix a problem, it stays fixed. That’s precisely what Globalquest Solutions does for our growing network of clients – IT services that just work, with no delays or complications.
Like this article? Check out Promoting Events On Facebook. Industry Secrets Revealed, Check Out The 10 Best Tablets Of 2018 (Ratings/Reviews), What Is The Microsoft Government Cloud? to learn more.