Managed IT Services Buyer’s Guide: Introduction

Many companies in all industries have realized the benefits of finding just that right strategic partner to outsource their IT services to. When you have a great Managed Service Provider (MSP) who can work within your needs and budget, it lifts a huge load off your shoulders. You no longer have to worry about whether your IT infrastructure will work as it needs to so that your staff can get their jobs done each day.

The challenge comes when you realize just how many managed service providers are out there. Often, companies hop from one to the next until they find just the right partner. But this can waste time and money that you may not have. So this guide has been written to help you as the decision maker, to know exactly what you’re looking for and how to find that one great IT service provider that can help you reach your business goals.

Can One IT Service Provider Handle Everything?

Your IT infrastructure represents a huge investment and in order to get the best return on that investment, you’ll need a company that can handle whatever you throw at them. It’s unprofitable for your business if you have to go to several different vendors to get things like IT security and a disaster recovery solution. Instead, find someone that can do it all.

Managed Services Providers who have been in business for a few years should be able to help manage, monitor, and maintain your IT infrastructure. Security should be of utmost importance. You may need a 24/7 Help Desk if you run several shifts.

In addition to managing all your IT infrastructure, a typical MSP can deliver IT services like:

  • Network Monitoring & Reporting
  • Configuration/Network Design
  • End User Support: (end user troubleshooting & password resets)
  • IT Security
  • CIO Strategic Technology Planning
  • Asset Management
  • Application Management
  • Remote Desktop Management
  • Hardware Maintenance
  • Mobile Device Management
  • Backup and Disaster Recovery

By now, you may be asking yourself what sets one provider apart from the others. The answer is two-fold: experience and a strong work ethic. You’ll want a company that stands behind their promises, someone who knows all the different hardware and software platforms, a company that will get the job done at any cost. It helps a great deal if they know your industry and business requirements.

From the beginning, an excellent managed service provider will take the initiative. They’ll start by assessing your current IT infrastructure to see whether it completely meets your company’s needs. They’ll speak with your managers and/or executives to see what your business goals are. From there, they’ll formulate a good plan to get your IT equipment up the best standards so you can take advantage of today’s and tomorrow’s technology.

As you read through this guide, we hope you’ll begin to visualize exactly what a great MSP looks like. Though the landscape of IT managed services is complex and evolving, a great provider will be all-in during every step of the journey.

At Globalquest, we take pride in offering customized IT service plans. But our real value lies in providing our customers with an honest, hard-working strategic partner that will be there every step of the journey.

Be sure to watch for the first part of this series coming next week!

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