The Buyer’s Guide for Managed Services: Part 1

What Types of Managed IT Services Are Available Today?

Various managed IT services are available for every industry and any size company. Whether you have one server or dozens, whether you have a dozen computers or hundreds, managed service providers are responsible for monitoring and maintaining these systems. This includes all your software and hardware.

For businesses to grow and expand, technology is a very necessary component. You need the latest servers, networking equipment and computers, but you also need to make sure this expensive equipment is properly and regularly maintained. Sometimes your in-house IT staff can handle everything but very often, they need help. Another issue is that many business owners aren’t aware of whether their IT people really are doing their jobs each day. Often, they aren’t even sure what those jobs entail.

How Does Your IT Department Get So Far Behind?

There are lots of times where important technology projects must get done and your IT department is completely overwhelmed. You can’t get common problems like malfunctioning software fixed because all your IT people are so busy. Hiring additional IT staff can be expensive. Once things die down, will you really need that extra person? And yet, what if you can’t service your customers the way you need to? No one likes to get bad online reviews. They can really hurt. So what’s the answer?

Many businesses are turning to co-managed IT services. You can take advantage of the experience and expertise of an entire team of IT specialists, but not have to pay them salaries or give them vacations. Seems like a great idea, right?

Most people think of managed IT services as having to do with maintaining servers, but there are lots of other duties that these service providers handle. Since your IT infrastructure is such a massive investment, it’s a good thing to know as much about it as possible.

What Are the Main Managed IT Services?

Managed IT Services cover a wide range of products and services. Below, is the short list of the most common service offerings:

  • Scalable, Customizable Cloud Solutions: Take advantage of the most up-to-date, innovative, secure solutions.
  • 24/7 Proactive Management & Monitoring of all hardware and software
  • Help Desk Services
  • IT Planning Services: Align technology with your goals and budget.
  • Business Continuity and Disaster Avoidance Services: There are just too many natural disasters today. You need secure onsite and offsite data storage, protection, and recovery.
  • A Comprehensive Managed Security Solution: Make sure it protects your data, email, equipment, & stored data.
  • Mobile Device Management Solutions: This allows your staff to work from any device or location. Your data is safeguarded anywhere it goes.
  • Compliance Support: Critical for those companies in regulated industries.
  • On-site Tech Support that’s 100% satisfaction guaranteed.

Can You Trust Your Managed Service Provider?

Another important aspect of hiring a managed service provider is trust. You need to work with a company that you have confidence in. After all, you’re turning over thousands of dollars’ worth of important equipment to them. Do they know their jobs? Do they stay current on the latest technology? Are they certified to work on certain pieces of equipment?

Will It Fit In Our Budget?

The last issue is the budget. No matter how great a managed service provider is, if you can’t afford them, then it’s a no-go! All small businesses have to deal with budgetary requirements. We all wish we could buy the best, but the real value can be found in getting the best at a great price that fits in the budget. That’s called “A Real Deal” and we all love to get one of these whether shopping for a new car, house or clothing.

Strategic Planning

As your company expands and technology evolves, your IT department must stay on top of emerging technologies and best practices. Globalquest can help you develop an IT plan that will grow as your business does. Sometimes owners get so busy running their company that they aren’t aware of breakthroughs in technology that can put them ahead of the competition. Your managed service provider stays current on things like this.

Looking for a Great Deal?

There are great deals to be found in the field of managed services. You can get highly skilled IT people who know their stuff and are completely reliable. That’s available from Globalquest Solutions. We’ve built a solid reputation by providing a high level of managed IT services, and by being a company you can trust.

Want to learn how today’s technology can help you achieve your mission? Contact Globalquest for a free, no-obligation consultation and find out why so many companies throughout the Buffalo, New York area rely on our top-notch Managed IT Services.

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